You need to register an account to complete a purchase. After that, you can enjoy the following benefits via your Tools to Liveby account:

• Save your address and credit card details to check out faster next time
• Track your orders and manage your order history
• Collect credits and become our VIP

Add your items to the basket, click【Proceed to check out】→【log in】→ fill in all the details at 【Order Information】 and finish check out.

* Please make sure you provide all the necessary information to ensure your shopping goes through.

Please click【Log in/ Join】→【Join Us】to register an account, after registering you will receive a confirmation email to finish.

If you already apply an account at Tools to Liveby Taiwan stores, you are halfway there. After Tools to Liveby got your details, you will receive an email with instructions for the next step. Please go to the Tools to Liveby official website, click【Log in/ Join】→【Join Now】→ 【Register an account】; please enter the phone number and email you used on the application, set up your password and fill in other information to complete your registration.

* Please do not apply more than once and make sure you follow the instructions to ensure you get your account fully registered.

Please【Log in】and click【Account Settings】to change your password.

Please click【Log In】→【Forget Password】. Follow the instructions as stated. Please re-login after the password has been changed. Remember to check your junk mail if you haven’t received an email notification of the new password after a while. Thank you.

Click 【unsubscribe】at the bottom of the newsletters, enter your email to unsubscribe.

You need to apply for an account at Tools to Liveby in store or online first. Then, please click 【Log in/Register】and enter your basic personal information to complete your registration online. All the transactions made in both the Tools to Liveby official website and Tools to Liveby stores are automatically accumulated once you have done the registration.

All the cumulative purchases are based on the actual amounts paid after the discount and deducted when (a) return is made.

Single transaction over NTD 6,000 or cumulative purchases over NTD 10,000 within a year, you will become a TTLB VIP automatically for one year and enjoy the following benefits:

• All special offers and discounts do not apply to some items with VIP discounts, please follow the instructions in the Tools to Liveby store or Tools to Liveby website.
• VIP discount doesn’t apply with the “Birthday Special.”
• VIP discount doesn’t apply to the shipping fees.
• The delivery fee is not calculated in the single transaction over NTD6,000 or cumulative purchases over NTD10,000 within a year.

All purchases made in the Tools to Liveby stores or official website will accumulate, and the yearly cumulative purchases need to be under the same registered account. The VIP membership will renew automatically with a cumulative purchase over NTD8,000 for the next year after you've achieved a VIP status.

• All special offers and discounts do not apply to some items with VIP discounts, please follow the instructions in the Tools to Liveby store or Tools to Liveby website.
• VIP discount doesn’t apply with the “Birthday Special.”
• VIP discount doesn’t apply to the shipping fees.
• The delivery fee is not calculated in the single transaction over NTD6,000 or cumulative purchases over NTD10,000 within a year.

Registered account – Free Taiwan shipping with a single net purchase over NTD1,500 in total.

• The purchase amount is based on the amount after discount.
• The free shipping is available for mainland Taiwan ONLY, including Kinmen, Matsu and Penghu.

We can't assure you get the products kept in the shopping cart before the transaction is made. Product stocks are distributed on a first paid first get basis.

Please log in first, then go to【Account 】→【My Order】to check the order status.

* You need to register an account online to check the order status.

The customer service centre is not able to assist on changing the product or quantity since all orders are processed automatically by the system. Therefore, please ensure that the product and quantity selected are correct before you check out.

If any alteration or cancellation is needed, please contact the customer centre. They will help you send a return form first and place a new order.

Please contact the customer service centre. If the order status shows “Preparing for dispatch,” the customer service staff can assist you in changing the delivery address. However the customer service centre can not exchange the address if your order is dispatching.

Yes, we ship to over 100 countries. For a full listing of the countries to which we ship, please visit our Shipping page.

Tools to Liveby accept : Visa, MasterCard, JCB, and China Union Pay online.

The shipping rates and cost are based on your order and delivery country; it will auto calculate on the checkout page. Please check the Shipping page for more detail on delivery charges by country.

Once the transaction has been done, a confirmation email will send out. And your order will be delivered within five working days unless the following special conditions occurred: appointed delivery time specified by the customers, payment failure, wrong deliver address or contact number, or any force majeure like typhoon, earthquake or any kind of natural disaster. So, for example, if you place an order on Friday after we've processed all the orders, we will handle your order on the following Monday. You can also check your order status by clicking 【Account → My order】.

• The delivery time might be delayed or postponed under difficult conditions such as bad weather conditions or traffic disruption. Shipment outside of mainland Taiwan or overseas might be postponed due to the weather conditions or change of flights and sailing schedules, so please forgive us if any delay occurred.
• We'd make an announcement on the website if any special condition occurred.
• You can track your order with your tracking number by your account.

You can check your order status by clicking 【Account → My order】to see if it's been dispatched.

Due to international trading agreements and regulations, Tools to Liveby is obliged to adhere to particular shipping restrictions.

As a result, we are unable to dispatch some products/brand items outside of Taiwan. In addition, some products are not allowed to be shipped to some countries. If you add a product to your shopping bag that we are not permitted to ship to your country, the site will automatically identify it and prompt you to remove it. To proceed with purchasing this item, you would need to ship it to a different destination address.

The shipping charge does not include any import tax/duty or insurance. Taxes and duties are calculated according to your shipping destination. TW VAT will be applied to orders dispatched within Taiwan.

Most countries are shipped to on a FOB (Free On Board) basis, which means that all relevant import taxes and duties will be charged to the buyer if they occur in the importing country.

As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival.

We suggest you order separately if you need more than one invoice since each order only has one invoice made automatically by the system. We apologize for any inconvenience caused. IF you have any special requirements or requests for large or corporate orders, please contact customer services at for assistance.

A triplicate uniform invoice will be issued and included in the package when dispatched. The system automatically creates all invoices, so it's impossible to assign the invoice date, amount purchased, and content. We apologize for any inconvenience made.

Please contact the customer service centre with your name, contact number, order number, shipping address and VAT No, then send back the incorrect invoice. Our staff will reissue a new invoice as soon as we received the one you returned. We apologize for any inconvenience made.